Name of company
Terms and Conditions / Site
Before confirming your booking at Fell Hill Pods please take time to read the information below. It includes vital information regarding cancellation policies and the amenities and services at the site, which will assist you with planning your holiday.
When you submit a booking via our online
reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract
shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
To secure your booking full payment is required at the time of booking. Provisional bookings will be cancelled if payment is not recived within 3 days
We strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.
There is a designated parking next to the pods for one car only
There is absolutely no smoking permitted in the cabins, smoking is allowed outside the front of the pods away from the door.
(Camp fires and guest’s own BBQ’s are not permitted on site). Gas BBQ’s can be hired and must be used in the designated areas. We reserve the right not to permit due to adverse weather conditions.
All dogs are welcome (maximum of two) but Must be kept on a lead and under control at all times. Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay. A dog waste disposal bin will be provided for all dog waste. Any dog found to be running free anywhere in the farm may result in the owners being asked to leave the site and forfeit the remainder of the holiday. If we find owners not picking up after their dogs, there may be a fine incurred by the owner.
We do not accept hen or stag parties. All Male or female booking will be considered at the point of inquiry. Fellhill Pods reserve the right to refuse a booking of all male of all female guests if so. All accepted group booking may be required to pay a breakage deposit of £100.00 per pod if deemed necessary by Fellhill Pods at the point of booking which will be refunded within 10 days of departure.
The maximum number of people entitled to stay at this property is 4 people and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Subletting or assignation of the let is prohibited
All visitors must report to Farm house on arrival and you will be allocated the Pod, we will then show to your POD. All guests are required to complete a registration card. You will also be given a leaflet on arrival stating emergency procedures and explaining restricted areas around the farm.
Check in time between: 1500hrs – 1800hrs
Check out: 1200hrs (Should there be no one around to return your key to, please put through the letterbox of the farm house).
Late arrivals after 1800hrs must be arranged in advance. We are unable to accept late check-ins after 2200hrs. Late checkout must be arranged when arriving as there may be additional charges if this is not arranged.
If you have a problem with your accommodation during your stay please advise us and we resolve it as soon as possible. Please let us know of any damage, breakages or maintenance issues that you come across.
We accept all comments from our guests seriously and in the unlikely event that you do wish to make a complaint please speak to the site owner or you can contact us by email and we will try to resolve any issues as soon as possible.
Code of Conduct
We expect all our guests to respect and look after the site and the cabin that you are staying in. We also require you to respect your fellow guests and keep noise levels to a minimum after 22.00hrs. We have a noise curfew between 21.00hrs and 06.30hrs.
This is a working farm please do not feed
the animal as this may harm them. Keep out of restricted areas of the farm (these will be marked with appropriate signage). Keep out of all fields when there is livestock grazing, failure to follow
these instructions may result in serious injury to the person. From time to time there will be farm machinery driving through the farm, please keep away from these at all times. Where practicably
possible guests will be informed in advance. There are working dogs on the farm, these will be restrained at all times, please do not approach these dogs as they may bite. There is a public foot path
through the field directly in front of the farm house and this will be marked with the appropriate signage.
Children are the responsibility of the parents and must be supervised at all times. Children must not be allowed to wander around the farm on their own, any child found wandering around the farm will be returned to the parents.
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
Cancellation by the
Cancellation of the booking by the holidaymaker should be made in writing and addressed to:
Fellhill Pods, Fell Hill Farm, Welton, Carlisle CA57HH
In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance. (Please see refund policy for details of moneys that will be refunded)
Cancellation by the Property
Fellhill Pods will endeavor to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavor to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
Fellhill Pods reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
Fellhill Pods reserves the right to access
the pods and inspect the cabins at a reasonable time.
Should the pods be left in an unsatisfactory condition or have been deliberately damaged in any way we reserve the right to ask the holidaymaker and their party to leave the property, without refund we reserve the right to imply costs to cover the damage to the payment method on booking.
Fellhill Pods is entitled to ask the
holidaymaker to leave the property without any refund if, in the property owner's opinion, the behavior of the holidaymaker and/or his/her party is unacceptable.
Fellhill Pods reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.
Fellhill Pods reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behavior of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
Fellhill Pods Rules and Disclaimer for using the Hot tub
Other things you need to know!
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Cancellation by the holiday maker will result in the stated charges below
All moneys owed will be refunded to your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).
Specify the cancellation charges payable for the property, based on time until start of stay
Time until start of stay
Amount to charge
1 week or less
2 weeks or less
3 weeks or less
4 weeks or less
5 weeks or less
Note: Cancellations made outside of any specified periods will be charged the deposit only.
Fellhill Pods is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement?
Fellhill Pods may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Fellhill Pods, Fell Hill Farm, Welton, Carlisle, CA5 7HH
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.